Each order can take up to 21 business days to be produced and delivered. There may be delays due to COVID-19 pandemic lockdowns.
If carrier tracking says "delivered" but it has not arrived, please contact us immediately. We recommend checking with your neighbors in case it was accidentally delivered to them. Additionally, carrier tracking can be off a few days, and it can arrive to your location shortly after.
**PLEASE CONFIRM YOUR ADDRESS IS CORRECT AT CHECKOUT AND MESSAGE US ASAP IF CHANGES NEED TO BE MADE**. Buyers are responsible for either retrieving the items from the old address or repurchasing items to have them reshipped to the new address.
**IF AN ITEM IS RETURNED TO US DUE TO AN UNACCEPTED ADDRESS, THE BUYER MUST RE-PURCHASE SHIPPING**. Buyers are responsible for reordering the items. Prints cannot be rerouted once they have shipped.
**We do not accept orders addressed to third-party shipping services, PO Boxes, or temporary addresses. If we suspect your order is placed via any of the aforementioned methods, you will be contacted and your order will be refunded.
**We are not responsible for shipping charges involved in re-sending the package if items are marked "Return to Sender", and the buyer must wait for us to receive the original package back until we ship the items. In some cases, the post office may not leave the package if there is no safe space to do so. The post office leaves a note for the buyer instructing them to pick their items up at the post office. If they buyer does not pick up their items at the post office in time, they are shipped back to the sender.
**Once a package leaves our studio, we are not responsible for any problems or delays with the carrier.
**If the mailing company’s shipping label generator notifies us of a problem with your address, we will notify you immediately and request address clarification. In order for you to receive your order quickly, we request that you get back to us in a timely manner. We are not responsible for shipping delays if we need address clarification.
**FRAMED PRINTS have a longer processing time than unframed prints (Please read item description for full details on our framed prints option). They leave our studio and are outsourced to our partners, where they are professionally framed and processed and shipped in 1-2 weeks. Unframed prints typically ship in 5 business days unless otherwise noted in our announcement section.
All orders shipped USPS unless otherwise indicated. Artnehtion is not responsible for any shipping delays experienced through the carrier once the package has shipped from our studios.
Packages may be marked "signature required" by request for an additional fee.
Neha's custom design services are limited to corporate partnerships and clients. For all corporate inquiries and bookings please email artnehtion@gmail.com
Unframed prints are available to be purchased wholesale. If you are a retailer, please email artnehtion@gmail.com with subject line "wholesale" for more information.
All my products are packaged with great thought and care. If your package or goods have arrived damaged, please send us a photograph of the damage to the item and its packaging and you will be issued a replacement.
